TUESDAY 22 OCTOBER

19.00 – 20.30 – WELCOME COCKTAIL

A welcome reception will be hosted at the Helsinki City Hall.
Please confirm your participation on the registration form (logistics arrangements will be communicated in due time) 

WEDNESDAY 23 OCTOBER

09.45 – 10.00 – WELCOME & INTRODUCTION

10.00 – 10.45 – JAMIL QURESHI

Specialist on the mindset & attitude for high performance


10.45 – 11.30 – ELISA, FINLAND

Veli-Matti Mattila, President & CEO 


11.30 – 12.15 – DR SAMUEL WEST

Learning from Innovation Failure,
Lessons from the Museum of Failure


12.15 – 14.00 – LUNCH


14.00 – 14.45 – KEYNOTE ADDRESS


14.45 – 15.30 – KEYNOTE ADDRESS

15.30 – 17.00 – THE EFQM MODEL 2020 LAUNCH

Discover the EFQM Management Model 2020 through presentation, video interviews with the Core Team Members, experience from the first users of the new Model – those involved in the Beta Testing, and finally what’s next for the training, recognition, membership and new offerings.


17.00 – Closing Day 1

THURSDAY 24 OCTOBER

9.00 – 13.00 – DEEP DIVE SESSIONS

Three workshops and Good Practice Visits…

The three parallel deep dive will take place at the Clarion Hotel.  

13.00 – LUNCH

14.30 – SHUTTLE TO THE AIRPORT